Supporting Your Journey of Health, Wellness, and Vitality
We want your time with us to feel grounded and easy, like working with the plants themselves. This FAQ is here to offer guidance on the most common questions—how to work with our formulas, what’s in them, when your order will arrive, and more.
If your question isn’t answered here, write to us. We’ll write back with the same intention we bring to everything we do.
Just a note: we rest on weekends and holidays, but we’ll return your message as soon as we’re back.
About RAW Forest Foods
Question – Where is RAW Forest Foods Located?
RAW Forest Foods calls Burlington, Vermont home. It’s a place shaped by mountains, water, and wildness. The kind of landscape that reminds us why we do this work.
If you’re nearby or just want to say hello, you can find all the ways to reach us on our Contact Us page.
Ordering and Payment
Question – How Do I Place an Order?
Placing an order is easy. Like wildcrafting—explore our collection of products, gather what you need to your basket, and follow the steps at checkout. We’ll then take care of the rest.
Question – What Payment Methods Do You Accept?
Just as we keep our formulas pure, we keep the payment process simple. We accept most major credit and debit cards, plus RAW Forest Foods gift certificates.
You can review all your options during checkout.
Question – Can I Modify My Order After Placing It?
If you need to adjust your order, just reach out as soon as you can. We can make changes only before the order ships. After that, it’s time for the plants to do their work.
Account Management
Question – How Do I Create an Account?
You’re welcome to create an account, but it’s not required. Check out as a guest, sign up during checkout, or use the “ Register” link in the header—whatever suits you best.
We also want to be transparent: If you choose to checkout as a guest, we’ll still hold onto your order details. It’s the only way we can process your order and make sure it reaches you, just as intended.
Question – Do You Offer Wholesale Accounts?
Yes. We see wholesale as a kind of kinship—an exchange between those who believe in and work with forest wisdom. To explore a partnership, visit our Wholesale and Bulk orders page and learn how to apply.
Question – What If I Forget My Password?
Sometimes things slip away. If your password’s one of them, you can reset it by clicking “Forgot Password” or by following the link here.
Shipping and Tracking
Question – Do You Offer Free Shipping?
Yes, free shipping is available on U.S. orders of 2 or more products. It’s our little way to honor the connection between the earth’s offerings and your wellness journey.
Question – What Are Your Shipping Options and Delivery Times?
We prepare each order with care, and most leave our hands within one business day.
In the U.S., we send parcels along the best route—using USPS First Class, Ground Select, Priority Mail, or UPS—depending on size and destination. All include tracking. Most reach their new homes in 2–3 business days.
For the full journey, visit our Shipping and Tracking page.
Question – Do You Ship Internationally?
Yes, our products and formulas travel with care to reach you around the world.
To understand the path your order will take, check the international shipping section on our Shipping and Tracking page.
Question – How Can I Track My Order?
When your order leaves our hands, we’ll send you a tracking number by email. You can also find it anytime in your account.
Returns, Replacements, and Cancellations
Question – What Is Your Return Policy?
Our 60-day return policy is part of our promise to earn—and honor—your trust. For details, visit our Returns, Replacements, and Cancellations page.
Question – How Do I Change or Cancel My Order?
We understand plans change. Contact us as soon as possible to adjust or cancel your order. See the cancellations section on our Returns page for more.
Product Information and Recommendations
Question – How Do I Use RAW Forest Foods Products if I’m New to Herbalism?
Our beginner’s guides gently open the door to herbalism through simple steps and visuals. For deeper guidance, we offer how-tos on our:
- Tinctures
- RAW Pollen Powders
- Extract Powders
- Capsules and Tablets
Our formulas, rooted in adaptogenic, tonic, phytoandrogenic, and proandrogenic herbs, work in harmony with your body’s natural rhythms. Consistent use over time helps unlock their full support.
For the clearest guidance, we invite you to read the product label and the notes on each product’s page.
Question – Where Can I Find Ingredient Information?
You’ll find full ingredient details on every product page. But if you feel called to learn more, our Knowledge Tree and Herbal Materia Medica offer rooted, expansive insight into each plant we work with.
Question – Where Can I Learn About Pine Pollen?
The Pine Pollen Academy is where we gather what we’ve learned about this extraordinary herb—its benefits, its adaptogenic nature, the questions it often stirs, and the research that continues to grow around it.
Question – How Do I Know Which Product Is Right for Me?
Our product descriptions are written to help light the path. If you’re looking for deeper support, please get in touch.
And while we honor the federal rules that protect your safety, and can’t offer specific product advice, we’re always here to support your journey.
Question – Do You Offer Private Consultations?
While we don’t offer private consultations or individual product recommendations in respect to FDA guidelines, we offer something just as nourishing: resources to guide your journey.
We invite you to explore our Product Guidebooks—our curated collections grounded in experience, intention, and the wisdom of the forest.
Quality, Sourcing, and Production
Question – Where Are RAW Forest Foods Products Made?
Every product we make is a quiet reflection of our values: purity, purpose, and reverence for the plants. Our formulas are prepared in domestic facilities that meet the highest industry standards, including FDA cGMP, NSF, and organic certifications.
Our ingredients are wildcrafted by growers and harvesters we trust—each one selected and prepared with precision to preserve its vitality.
This work is an act of devotion. To ancestral knowledge and to the wisdom of the forest. And what you hold in your hands is the result of that care.
Question – How Do You Maintain the Quality of Your Products?
Our work begins at the root. We source with intention, often following the Dàodì tradition, and choose herbs from their native lands to preserve their spirit and elemental strength. While our ingredients are ethically sourced from around the world, every RAW Forest Foods product is made in FDA and NSF-registered cGMP facilities to ensure purity, safety, and consistency.
Question – Are Your Products Organic and Non-GMO?
We honor the integrity of the plant by choosing organic and non-GMO ingredients wherever possible. For certification details, each product page offers transparency.
To explore our full sourcing philosophy, visit our Facilities and Production page.
Gift Certificates
Question – How Can I Purchase a Gift Certificate?
Share the wisdom of the forest. RAW Forest Foods gift certificates can be purchased, redeemed, and checked for balance on our Gift Certificates page.
Question – Can I Use Gift Certificates for Any Product?
Absolutely. Gift certificates are good for anything we cultivate, craft, or carry.
Privacy and Security
Question – How Do You Safeguard My Personal Information?
Just as we honor the integrity of our ingredients, we honor the privacy of your information. We never sell or share your data, and every order is protected by secure encryption and Level 1 PCI-compliant systems. Visit our Privacy Policy for the full details.
Terms and Conditions
Question – Where Can I Find the Website’s Terms and Conditions?
Visit our Terms and Conditions page to understand the simple agreements that guide our connection.
Finding Additional Support
Question – Where Can I Find More Help?
If you don’t see what you need here, reach out anytime. We’re here to listen and help.
Return to the Customer Support Hub
Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and should not be construed as medical advice. Always consult a qualified healthcare provider before making changes to your diet, lifestyle, or health regimen, particularly if you are pregnant or nursing, under the age of 18, managing allergies or known sensitivities, or living with any medical conditions.
At RAW Forest Foods, your safety is our priority. Please note that our products are dietary supplements, not medications. The following disclaimer applies:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We are committed to providing transparent ingredient information to help you make informed decisions. If you have or suspect you have allergies to any of our ingredients, we strongly advise against using our products, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, consult with your healthcare provider before using supplements. Certain supplements may interact with medications, potentially altering their effectiveness or causing unwanted effects.
For more details, please review our full Terms and Conditions.