Finding Customer Support at RAW Forest Foods
At RAW Forest Foods, we’re a small, dedicated team with a passion for quality that touches every aspect of what we do. From carefully sourcing the finest ingredients to thoughtfully crafting each product, we pour our hearts into delivering excellence. Our commitment to authenticity and purity means that we aim to make every interaction you have with us—whether through our products or customer support—a reflection of these values.
Below, you’ll find our customer support resources. If you need further assistance or have questions that aren’t covered, please don’t hesitate to reach out. We’re always here for you, ready to support you every step of the way. Together, let’s continue this path to wellness. For more insights into our ingredients, products, philosophy, and other resources, visit the Knowledge Tree and the Pine Pollen Academy.
Contact Information
RAW Forest Foods is nestled in the beautiful state of Vermont, operating on Eastern Standard Time (EST). Our team is here to assist you from 9 a.m. to 5 p.m., Monday through Friday. Please note, we are closed on weekends and holidays.
- Phone: (802) 349-1347
- Email: forage@rawforestfoods.com
- Form: Contact us form
Mailing Address
RAW Forest Foods
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402, USA
Please note: This address is not for shipping or returns. Sending items here may delay the processing of refunds or exchanges.
FAQ and Support
Customer Support Frequently Asked Questions (FAQs)
Find answers to common customer questions in our FAQ section, covering a wide range of logistical inquiries.
Returns, Cancellations, and Replacements
For detailed instructions and information, including our product guarantee.
Gift Certificates
Easily purchase, redeem, manage, and use gift certificates.
Orders, Shipping, and Tracking
We provide reliable shipping solutions for both domestic and international customers. RAW Forest Foods has successfully delivered to over 90 countries (and growing) worldwide. For detailed information on our shipping practices, including delivery timelines and methods, visit our Shipping and Tracking page.
International Orders and Shipping
For our international customers, please review the International Shipping section of the Shipping and Tracking page for specific guidelines and tips to ensure smooth delivery.
Order Tracking
Keep track of your order in real-time. Once your order is picked up from our warehouse, you’ll receive an automated email with your tracking number. Tracking is available for all orders, and detailed instructions can be found on our Shipping and Tracking page.
Ready to track your order? Access your order’s tracking details directly through your customer account.
Policies and Programs
Discounts, Promotions, and Coupons
At RAW Forest Foods, we believe in fair and transparent pricing. While we prioritize pricing integrity over frequent sales, we occasionally offer special promotions to show our appreciation for our family of customers.
Stay informed about these promotions by subscribing to our newsletter. New customers receive a 15% discount when signing up (check the footer of this page for the subscription link; please note that if you are already subscribed, the link will not be visible).
Privacy Policy
Your privacy is paramount at RAW Forest Foods. We are committed to protecting your personal information and ensuring the confidentiality of your transactions and contact details. Your information is never shared or sold. For a comprehensive overview of how we handle and safeguard your data, including our cookie policy, please review our Privacy Policy.
Terms and Conditions
Review our Terms and Conditions to understand your rights and our responsibilities when you use our site or engage with RAW Forest Foods. This information is essential for ensuring a transparent and fair experience.
Referral and Affiliate Program
Join our referral and affiliate program to earn rewards by sharing your favorite RAW Forest Foods products. Learn how to participate and spread the word among friends, family, and your community.
Subscriptions and Wholesale
Product Subscriptions
Enjoy uninterrupted access to our products with flexible subscription options. Choose a delivery schedule that suits your needs directly from the product pages and save on each order.
Managing your subscriptions is easy. Simply log in to your customer account, visit the “My Subscriptions” tab, and adjust your preferences as needed.
Wholesale and Bulk Inquiries
For business and reseller customers, we offer tailored wholesale and bulk accounts. Discover the benefits, requirements, and application process by exploring our wholesale and bulk program.
Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and is not intended as medical advice. Always consult with a healthcare provider before making any changes to your diet or health regimen, especially if you are pregnant, nursing, under 18, have allergies, or have any medical conditions.
At RAW Forest Foods, we prioritize your safety. Our products are dietary supplements, not medications. Please note the following:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We provide detailed ingredient information to help you make informed choices. Do not use our products if you have or suspect you have allergies to any ingredients, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, discuss potential interactions with your healthcare provider. Supplements can interact with medications, affecting their effectiveness or causing adverse effects.
For more details, please see our full Terms and Conditions.