Customer Support

Customer Care and Customer Support

Your satisfaction and experience with our products and services are our top priority. Here, find answers, contact information, and resources to ensure your questions never go unanswered.

Frequently Asked Questions (FAQs)

Get answers to your questions about our products, services, and practices.

Contact Information

We're here to assist you!

Located in Vermont, RAW Forest Foods operates in the Eastern Standard Time (EST) zone. The RAW Forest Foods' team is available to assist you from 9 a.m. to 5 p.m., Monday through Friday.

Please note that we are closed on weekends and holidays.

Mailing Address

RAW Forest Foods
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402, USA

Note: This address is not for shipping or returns. Sending items to this address will delay the processing of refunds or exchanges.

Returns, Cancellations, and Replacements

Find information on managing your orders, including returns, cancellations, and replacements.

  • Returns and Refunds: If your order is eligible for a refund, please contact us within our 60-day return window, and we'll provide a prepaid shipping label for hassle-free returns.
  • Order Cancellations: Need to cancel your order? Please review our cancellation process and reach out to us immediately to ensure your order is canceled before it ships.
  • Replacements: If you need a replacement for any reason, please contact us. We’re here to help make things right.

For detailed instructions and further information, please visit our comprehensive Returns, Replacements, and Cancellations page.

Account Information

Manage your RAW Forest Foods customer account.

  • Login: Access your account to track orders, manage subscriptions, and more.
  • Password Reset: Easily reset your password if you've forgotten it.
  • Account Settings: Update your personal information, shipping addresses, and payment preferences by logging into your account page.

Company Information

Discover the story behind RAW Forest Foods.

  • About Us: Learn about our journey, mission, and the values that drive our dedication to quality.

Gift Certificates

Purchase and redeem gift certificates.

To redeem a gift certificate, apply it as a payment method during checkout. It's that simple! Use the link above to manage and redeem your gift certificates, including checking your balance.

Order Tracking

Stay updated with the status of your order in real-time.

  • Once your order is dispatched, we send an automated email with your tracking number for convenience.
  • For all orders, tracking is available and accessible. Detailed instructions can be found on our Shipping Page.
  • You can also view your order's progress on your customer account page.

Ready to track your order? Click here for real-time updates.

Shipping Information

Comprehensive shipping solutions, domestically and internationally.

  • To date, RAW Forest Foods has shipped to over 90 countries worldwide.
  • For detailed information on our shipping practices, including timelines and methods, please visit our Shipping Page.
  • International customers are encouraged to read the International Shipping section thoroughly for specific guidance and tips on international deliveries.

Explore our shipping options:

Coupons, Promotions, and Discounts

Discover our approach to coupons, promotions, and discounts.

At RAW Forest Foods, we believe in fair and transparent pricing. Our approach is different:

  • Consistent and Fair Value: Our commitment is to offer fair and accessible pricing throughout the year. We prioritize integrity in our pricing, rather than cycling through frequent sales or promotions.
  • Special Offers: While regular discounts aren't our main focus, we occasionally provide special offers in the form of coupons, discounts, and promotions as our way of thanking our loyal customers.
  • Stay Informed: To learn more, please visit our coupons, discounts, and promotions page. Plus, new customers are welcomed with a 15% discount upon subscribing to our mailing list (check the footer of this page. Don't see a link? That may because you are already registered.

Our approach is designed to ensure you receive the best value all year round, without the need for constant sales or promotions.

Privacy Policy

Your privacy is our priority.

At RAW Forest Foods, we are committed to safeguarding your personal information. We ensure the confidentiality of your data, including details of site transactions and contact information. Rest assured, your information is never shared or sold. For a comprehensive understanding of how we manage and protect your data, including our cookie policy:

Terms and Conditions

Understanding our service agreement.

Our Terms and Conditions provide important information about using our website and services. These terms outline your rights and responsibilities, as well as ours, ensuring a transparent and fair experience for all our customers. We encourage you to familiarize yourself with these details to understand better how we operate and what you can expect from us:

Referral and Affiliate Program

Earn rewards by sharing our products.

Our Referral and Affiliate Program is an excellent opportunity for you to benefit while sharing your favorite RAW Forest Foods products. Learn how you can participate, the rewards you can earn, and how to share with friends and family:

Product Subscriptions

Convenient, customizable product subscriptions.

Enjoy continuous access to our products with our flexible subscription service. Choose a delivery schedule that fits your needs right from the product pages:

Managing your subscriptions is easy:

  • Log in to your customer account.
  • Navigate to the "My Subscriptions" tab.
  • Adjust or update your subscription preferences as needed.

For any assistance or queries:

  • Manage Your Subscriptions

Wholesale Inquiries

We offer tailored wholesale and bulk accounts for business and reseller customers. Discover the benefits, requirements, and how to apply for our wholesale program:

Why Choose RAW Forest Foods

Experience the RAW Forest Foods Difference

At RAW Forest Foods, we're more than just a product provider – we're a partner in your wellness journey. Discover the reasons why customers trust and prefer us:

  • Unmatched Quality: Our commitment to premium, sustainably-sourced ingredients sets us apart.
  • Innovative Products: We continuously evolve our product line to meet and exceed customer expectations.
  • Dedicated Support: Our customer-first approach ensures a shopping experience that is as enjoyable as it is reliable.
  • Community Trust: Hear firsthand from our loyal customers about their experiences and satisfaction.

Learn more about what makes us unique and discover why customers choose RAW Forest Foods.

Still Need Help?

We're here to assist you every step of the way.

Didn't find the information you were looking for? We're ready to provide you with personalized assistance and answer any questions you may have. Reach out to us directly for support tailored to your needs: