Returns, Replacements, and Cancellations

Our Commitment to You

At RAW Forest Foods, our goal is for all customers to feel well-cared for satisfied in doing business with us, even when our products fail to meet expectations or an issue arises with an order. To earn your confidence, we offer an easy, 60-day refund policy on all domestic, retail items purchased through our website.

To ensure efficient processing, all returns must be pre-authorized, and upon request, we will provide a prepaided return label. Once we receive the returned item, we will promptly issue a refund.

If an issue does arise, please do not hesitate to contact us—we are unable to provide refunds, replacements, or credits after 60-days. Please note that we have a separate refund and guarantee policy international orders.

Order Cancelation: Through Your Account

To cancel an order that has not yet shipped, please log into your account (located in the upper right-hand corner of our website). This will bring you to your orders page, where you will find a list of your orders and the option to cancel—if cancellation is still possible.

If you are already logged in, navigate to the order status and order history page.

Only orders that have not been shipped can be altered or canceled. As stated on our Shipping Page, orders are shipped every weekday (Monday through Friday) at the beginning of the day (EST).

Order Cancelation: Contact Us

If you need help with the cancellation process, please contact us as soon as possible. We will do our best to cancel the order on your behalf, if possible.

Only orders that have not been shipped can be altered or canceled. As stated on our Shipping Page, orders are shipped every weekday (Monday through Friday) at the beginning of the day (EST).

Damaged Items Received

We strive to package your items carefully for safe shipment, but unfortunately, accidents can happen. If your item arrives damaged, please send us an email with a picture of the damage and a description of the issue.

This will help us verify the damage and expedite a replacement.

Incorrect Items Received

If you receive the wrong item, please let us know as soon as possible so that we can quickly send the correct item. Just like with a damaged item, we will ask for a picture to confirm the mistake.

Unmet Expectations

If you receive a product that does not meet your expectations, please contact us within 60 days of the delivery of your order. We will work with you to find a suitable resolution. Our options for resolution include:

  • Full or partial refund
  • Replacement
  • Substitution
  • Store credit

If you wish to return an item (even if it is empty) within the aforementioned timeframe, please contact us for a return authorization and a prepaid return shipping label.

We will issue a refund after we receive the returned item.

How to Return Your Items

To return an item, we will provide you with a prepaid shipping label. Please do not send returns to our mailing address. Instead, returns should be sent only to our warehouse. The correct address will be printed on your return label.

For more information on our store policies, please review our Terms and Conditions and Privacy Policy.

International Orders and Returns

It's important to understand that shipping internationally can be risky. While we guarantee the delivery of domestic orders, we can only guarantee international orders until they leave the US.

If you plan on shipping outside of the US, please read our international shipping policy carefully before placing an order. If you have any questions or need clarification, we're always here to help!

Wholesale Orders and Returns

Wholesale orders are placed with their own set of terms and conditions, which are outlined in the signed wholesale agreement. Please consult that agreement for specific information pertaining to wholesale customers and returning wholesale orders, and contact us with any questions.