Our Commitment to You
At RAW Forest Foods, our ethos is deeply rooted in the concept of adaptation—the foundational principle behind adaptogen and adaptogenic. Embracing change and fostering adaptation requires perseverance, patience, consistency, and time.
The journey towards positive, enduring change mirrors this ethos. It is in this sustained transformation where the most profound benefits are found. Engaging with adaptogenic and tonic herbs underscores the importance of consistent use to unlock the full spectrum of benefits these vital phytotherapeutics and mycotherapeutics offer.
To truly gauge the effectiveness of any adaptogenic or tonic herb, we recommend a dedicated trial period of four to six weeks of daily use. Much like exercise, where cumulative effort fosters real growth, consistency and patience are key.
In support of your journey and commitment, we extend a full 60-day refund policy on all our retail purchases. This policy is designed to offer you the time necessary to assess the true efficacy of your purchase. We encourage allowing sufficient time and consistent use to fully evaluate its impact.
Allow our meticulously crafted and professionally developed products to reveal their true potential, inviting you to experience the depth of healing and transformation they are designed to offer.
To ensure efficient processing, all returns must be pre-authorized. Upon request, we will provide a prepaid return label. Once we receive the returned item, we will promptly issue a refund.
If an issue arises, please contact us. While we cannot provide refunds, replacements, or credits after 60 days, we will assist as much as we can. Please note that we have a separate refund and guarantee policy for international orders.
Order Cancelation
Only orders that have not been shipped can be altered or canceled. As stated on our Shipping and Tracking page, orders are shipped every weekday (Monday through Friday) at the beginning of the day (EST).
Canceling an order through your account:
To cancel an order that has not yet shipped, please log into your account (located in the upper right-hand corner of our website). This will bring you to your orders page, where you will find a list of your orders and the option to cancel—if cancellation is still possible.
Canceling an order by contacting us:
If you need help with the cancellation process, please contact us as soon as possible. We will do our best to cancel the order on your behalf, if possible.
Damaged Items and Replacements
We strive to package your items carefully for safe shipment, but unfortunately, accidents can happen. If your item arrives damaged, please send us an email with a picture of the damage and a description of the issue.
This will help us verify the damage and expedite a replacement.
Incorrect Items Received
If you receive the wrong item, please let us know as soon as possible so that we can quickly send the correct item. Just like with a damaged item, we will ask for a picture to confirm the mistake.
Returns for Unmet Expectations
If you receive a product that does not meet your expectations, please contact us within 60 days of the delivery of your order. We will work with you to find a suitable resolution. Our options for resolution include:
- Full or partial refund
- Replacement
- Substitution
- Store credit
If you wish to return an item (even if it is empty) within the aforementioned timeframe, please contact us for a return authorization and a prepaid return shipping label. We will issue a refund after we receive the returned item.
How to Return Your Items
To return an item, we will provide you with a prepaid shipping label. Please do not send returns to our mailing address. Instead, returns should be sent only to our warehouse. The correct address will be printed on your return label.
For more information on our store policies, please review our Terms and Conditions and Privacy Policy.
International Orders and Returns
Shipping internationally can be risky. While we guarantee the delivery of domestic orders, we can only guarantee international orders until they leave the US.
If you plan on shipping outside of the US, please read our international shipping policy carefully before placing an order. If you have any questions or need clarification, we’re always here to help!
Wholesale Orders and Returns
Wholesale orders are placed with their own set of terms and conditions, outlined in the signed wholesale agreement. Please consult that agreement for specific information pertaining to wholesale customers and returning wholesale orders, and contact us with any questions.
Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and is not intended as medical advice. Always consult with a healthcare provider before making any changes to your diet or health regimen, especially if you are pregnant, nursing, under 18, have allergies, or have any medical conditions.
At RAW Forest Foods, we prioritize your safety. Our products are dietary supplements, not medications. Please note the following:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We provide detailed ingredient information to help you make informed choices. Do not use our products if you have or suspect you have allergies to any ingredients, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, discuss potential interactions with your healthcare provider. Supplements can interact with medications, affecting their effectiveness or causing adverse effects.
For more details, please see our full Terms and Conditions.