Returns, Replacements, & Cancellations
If you have a problem with your order, please let us know right away so we can work together to fix it and find a solution that works for everyone.
Our goal is that all customers feel well taken care of and are 100% satisfied while doing business with RAW Forest Foods—even in the event that our products have failed to meet expectations or an issue has arisen in an order.
Regardless of the nature of your request, contact us within 60 days upon the delivery of your order
At RAW Forest Foods, we want you to shop with confidence, which is one of the reasons why we offer a 60-day refund policy on all retail items purchased through this website.
To process your return as quickly as possible, all returns must be pre-authorized by us. Contact Us and we will provide you with a prepaid return label. Upon receiving your return, we will immediately issue a refund.
After 60 days, we are unable to issue refunds, replacements, or credits. We have a separate policy for international shipments.
Only unshipped orders are able to be canceled or altered, and as stated on our Shipping page, orders ship first thing in the morning (EST), Monday through Friday.
Cancelling Through Your Account
If you need to cancel an order that has not yet shipped, please do so by logging into your account (upper right hand corner of the site). Logging in will bring you to your orders page, where you will see a list of the orders you have made and the option for cancelation if cancelation is still available.
If the above does not work, contact us as soon as possible so that, if available, we can cancel the order for you.
While we do our best to prepare your item for safe shipment (and are confident that the USPS does its best to safely deliver your package), accidents happen.
To verify the damage and to ship you a replacement as quickly as possible, please take a picture of the damage and send it to us in an email describing the issue.
Incorrect Item or Items Shipped
If you have been shipped the wrong item, please let us know ASAP (as with a damaged order, we'll ask for a picture to verify the mistake) so that we can ship you the correct item as quickly as possible.
Shipping internationally involves a degree of risk that is outside of the control of RAW Forest Foods. We guarantee delivery of domestic orders, but we only guarantee delivery of international orders to the point where they leave the US.
We have full confidence in all our products, but if you have received a product that has left you with unmet expectations, contact us within 60 days of delivery of your order so that we can work with you to find a suitable resolution, which may include a full or partial refund, a replacement, substitution, or a store credit.
If you would like to return an item (even if it's completely empty) and it's within the aforementioned timeframe, contact us for a return authorization and a prepaid return shipping label. Refunds will only be issued after we receive your return.
The most important thing to us is that you are left happy with your interactions with our company.
Returning Your Items
We will provide you with a prepaid shipping label for your return. Returns are not to be sent to our mailing address. Instead, they are to be returned only to our warehouse:
RAW Forest Foods
Shipping and Returns
555 Vt Route 78E
Swanton, VT 05488
The correct address will be printed on your return label.