Crafting Great Products is Just the Beginning
We understand the importance of your order arriving quickly and efficiently. We ship most domestic and international orders using the United States Postal Service (USPS).
Most orders are processed and shipped within one business day. During holidays and peak seasons, processing times may be slightly longer. We appreciate your patience during these times.
Domestic Shipping and Delivery
Enjoy free domestic shipping within the US for all retail orders of $49.99 and above, after discounts or promotions have been applied.
For orders under $49.99, we offer a flat rate of $8.00. Orders are processed, shipped, and picked up from our warehouse before noon Eastern Standard Time. We guarantee delivery for all domestic orders.
Most orders are shipped within one business day of being placed. Domestic orders are typically shipped via First-Class Mail® or Priority Mail®, both of which offer tracking. USPS estimates delivery times for these services to be 1-3 business days.
For details on international orders, please refer to the international shipping section below.
Order Tracking
All orders include tracking, allowing you to easily monitor your package’s journey. For international orders, please be aware that tracking information quality may vary depending on the destination country. Once your order leaves our warehouse, we will email you the tracking information. You can also conveniently access this information on your customer account page.
Domestic Shipping Rates (Subject To Change)
| Destination Country: United States | |||
| Order Total | Shipping Fee | ||
| $0.00 - $49.98 | $8.00 Flat Rate | ||
| $49.99 & Up | Free | ||
International Shipping and Delivery
Important Information For International Orders
We are proud to serve customers worldwide and have successfully delivered to over 90 countries. While we strive to ensure the secure delivery of your order, please be aware that international shipments come with inherent unpredictability and risk, which we cannot be held accountable for. Factors such as customs delays, unreliable tracking information, and potential customs or import fees (payable by the customer) may arise. In some cases, the receiving country may even reject the order. Despite these challenges, we always make every effort to ensure the safe delivery of your order and your satisfaction. Please feel free to contact us if you have any concerns or questions.
Formatting International Addresses
To ensure prompt delivery, please format your international address as closely as possible to the standards provided by the United States Postal Service. Proper formatting will help reduce the risk of shipping and delivery delays.
USPS Address Formatting Rules
| Instructions and Description | |||
| Line 1: Addressee's Full Legal Name | Write the recipient's full name, including their given name(s) followed by their family name. | ||
| Line 2: Street Address or P.O. Box | Include the house or building number, street name, and apartment or unit number (if applicable). If the address is a P.O. Box, only include the P.O. Box number. | ||
| Line 3: City, Province/State, and Postal Code | Write the city name in uppercase letters and include the province or state name (if applicable). Also, include the correct postal code. Double-check the Postal Code and City name with the local post office to ensure accuracy. | ||
| Line 4: Country | Write the name of the country in uppercase letters. | ||
| Line 5: Phone Number (If Possible) | Include the recipient's phone number to facilitate communication or address any delivery issues if they arise. | ||
Correctly Formatted International Addresses
| Examples of correctly formatted international addresses: | ||||
| Juan Perez | Ms. Akiko Tanaka | Dr. Ahmed El-Sayed | ||
| Calle de la Fuente 14 | #1005 Shinjuku Sumitomo Building | 5, El-Sheikh Zayed St. | ||
| 28003 Madrid | 8-17-1 Nishi-Shinjuku | Roxy, Heliopolis | ||
| SPAIN | Shinjuku-ku | Cairo 11757 | ||
| Tokyo 160-0023 | EGYPT | |||
| JAPAN | Phone: +20 2 1234 5678 | |||
| Phone: +81 3 1234 5678 | ||||
Estimated Delivery Time for International Orders
International delivery times vary depending on the destination country and customs processing. On average, international orders may take 7-21 business days or more for delivery. Please note that this is an estimate, and delivery times may be longer due to customs delays or other factors beyond our control.
Unreliable Tracking Information or Tracking Information of Dubious Quality
After your package departs from the United States, typically from the Jamaica Plains, NY USPS facility, tracking information updates may become sparse. However, this does not mean that your shipment is not progressing toward its destination. The challenge of obtaining tracking details often arises from communication issues among various postal and mail services. Even if updates are infrequent, rest assured that your order is likely still on its way.
Customs Fees and Duties
Customers may be required to pay additional duties and fees based on the destination country, and all customs fees and duties are the responsibility of the customer. We recommend checking with your local customs office for information on potential fees before placing your order. Unfortunately, we cannot predict whether these charges may occur or the exact amount if they do. We declare all items at their actual value, in accordance with the rules and regulations of the U.S. Customs and Border Protection.
Import Restrictions
It is important to note that not all products and their ingredients can be imported into every country. Each country has its own specific regulations, and while we would like to, it is not feasible for us to determine which items are allowed or restricted in each country. In addition, some countries may impose restrictions on the quantity of a single item that can be imported, even for retail customers. For instance, Tongkat Ali Extract is completely prohibited in certain countries, while others allow only a limited number of imports (such as Canada, which permits a maximum of three).
We place the responsibility on our customers to be well-informed about the import limitations set by their respective countries, especially concerning permitted items and quantities. As always, we can only guarantee international delivery until the order leaves the United States. Therefore, we encourage our customers to familiarize themselves with their country’s import regulations to prevent any complications or delays.
International Shipping Rates
Shipping rates for international orders are determined by carriers based on the order size and destination. These rates are displayed at checkout. If you have any specific shipping requirements or questions, please contact us for assistance.
Returns, Replacements, and Order Cancellations
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will assist you in filing a claim with the carrier and work to resolve the issue promptly. Your satisfaction is important to us. If you encounter any issues with your order, please notify us as soon as possible so that we can work together to find a satisfactory solution. Detailed information and instructions can be found on our Returns, Replacements, and Cancellations page.
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General Guidence
The content on this site is provided for educational and informational purposes only and is not intended as medical advice. Always consult with a healthcare provider before making any changes to your diet or health regimen, especially if you are pregnant, nursing, under 18, have allergies, or have any medical conditions.
At RAW Forest Foods, we prioritize your safety. Our products are dietary supplements, not medications. Please note the following:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We provide detailed ingredient information to help you make informed choices. Do not use our products if you have or suspect you have allergies to any ingredients, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, discuss potential interactions with your healthcare provider. Supplements can interact with medications, affecting their effectiveness or causing adverse effects.
For more details, please see our full Terms and Conditions.