Supporting You On Your Health and Wellness Journey
At RAW Forest Foods, we’re dedicated to ensuring you have all the information you need for a seamless experience. This FAQ section provides answers to your most common questions, covering everything from product usage and ingredient details to shipping, tracking, and more.
If you have additional questions, please don’t hesitate to reach out—we’re here to help.
About RAW Forest Foods
Where is RAW Forest Foods Located?
We’re proud to be based in Burlington, Vermont—a city where our passion for the outdoors is at the heart of everything we do. Nestled between the Adirondack Mountains and the Green Mountains, Burlington rests along the picturesque shores of Lake Champlain.
If you’re ever in the area, we’d love to hear from you. It’s a great opportunity to experience the natural beauty that inspires us daily. You can find our contact details on our Contact Us page.
Ordering and Payment
How Do I Place an Order at RAW Forest Foods?
Placing an order is simple: browse our products, add the items you want to your cart, and follow the checkout instructions to complete your purchase.
What Payment Methods Does RAW Forest Foods Accept?
We accept various payment methods, including credit/debit cards and gift certificates. For more details, please visit the checkout page.
Can I Modify My Order After Placing It?
Yes, you can adjust your order before it’s processed. If you need to make changes, please contact us immediately. Keep in mind that alterations can only be made before the order is shipped.
Account Management
How Do I Create a Customer Account at RAW Forest Foods?
Creating an account is entirely optional. You can check out as a guest, register during the checkout process, or use the register link in the header of our website.
What Should I Do If I Forget My Account Password?
No need to worry if you forget your password. Simply click the “Forgot Password” link on the login page to reset it. You can also reset your password here.
Shipping and Tracking
Do You Offer Free Shipping?
Yes, we provide free domestic shipping on all retail orders within the U.S. totaling $49.99 and above.
What Are Your Shipping Options and Delivery Times?
We typically process orders within one business day. For U.S. orders, we primarily use USPS First Class or Priority shipping, depending on the order size, with occasional use of UPS. All shipping options include tracking information and generally deliver within 2-3 business days.
Detailed shipping options are available on our Shipping and Tracking page.
Does RAW Forest Foods Ship Internationally?
Yes, we offer international shipping and are proud to have our products enjoyed worldwide. Please visit the international shipping section of our Shipping and Tracking Page for important details about shipping internationally.
How Can I Track my Order?
Once your order leaves our warehouse, you’ll receive a tracking number via email. This information is also available in your customer account.
Returns, Replacements, and Cancellations
What Is RAW Forest Foods’ Return Policy?
We offer a 60-day return policy on all our products. For detailed information on the return process and eligibility, please visit our Returns, Replacements, and Cancellations page.
How Do I Change or Cancel My RAW Forest Foods Order?
If you need to change or cancel your order, please visit the cancellations section on our returns page and contact us as soon as possible for immediate assistance.
Product Information and Recommendations
How Do I Use RAW Forest Foods Products if I’m New to Herbalism?
If you’re new to herbalism, we’ve created a user-friendly guide that offers practical usage information and easy-to-follow visuals. This guide covers everything you need to know to get started with our products.
We also provide detailed guides on specific product types:
- How to use tinctures;
- How to prepare and use extract powders;
- How to use raw pollen powders;
- Using capsules and tablets;
We’re excited to offer products crafted to promote restorative health and profound well-being. Our focus is on adaptogenic and tonic herbs, including proandrogenic and phytoandrogenic herbs and formulations, which work harmoniously with your body to deliver beneficial change.
Adaptogenic and tonic herbs are designed to help your body adapt to stress and restore balance. These herbs may require several weeks of consistent use to reach their full potential. To maximize their benefits, we recommend regular and consistent use, following the serving suggestions provided on the product labels and pages.
Where Can I Find Information About Product Ingredients?
Each product page includes detailed ingredient information. For deeper insights, we invite you to explore our Knowledge Tree and the Herbal Materia Medica.
Where Can I Learn More About Pine Pollen?
If you’re interested in Pine Pollen and its benefits, we’ve compiled a comprehensive resource just for you. This resource covers Pine Pollen’s health benefits, proandrogenic and adaptogenic effects, frequently asked questions, academic studies, and more. Much more.
All of this information is consolidated into one convenient resource—and that’s the Pine Pollen Academy.
To explore further, visit the Pine Pollen Academy.
How Do I Know Which Product Is Right for Me?
Our product descriptions are crafted to help guide your selection. For additional assistance, feel free to contact us. Please note that we adhere to federal regulations and do not make specific product recommendations, as these guidelines are designed to protect our customers.
Do You Provide Private Consultations or Product Recommendations?
Health is deeply personal and complex. While we aim to empower you with information and resources to make informed decisions, we do not offer private consultations or specific product recommendations in compliance with FDA regulations. These regulations are in place to safeguard consumers, and we fully support them.
To help you get started, we’ve developed our Product Guidebooks. These guides highlight carefully selected collections of our products, offering an excellent starting point for exploring your options.
Quality, Sourcing, and Production
Where Are RAW Forest Foods Products Made?
We are dedicated to delivering high-quality, pure products. All our products are crafted in domestic facilities that adhere to the highest industry standards, including organic, FDA cGMP, and NSF certifications. We take great pride in ensuring that you receive only the best.
We source our ingredients globally, making every effort to work directly with producers and wild harvesters to secure the highest-quality ingredients. Many of our ingredients are certified organic or wild-harvested, meaning they are cultivated or gathered naturally, without harmful chemicals or pesticides. We trust in the therapeutic potential of herbs and treat our ingredients, plants, and products with the utmost respect they deserve. Our commitment is to provide you with the highest-quality products, always striving to meet your standards of excellence.
How Do You Maintain the Quality of Your Products?
Maintaining the integrity and quality of our products is our top priority. We sustainably source our ingredients, often using the Daodi approach—a traditional sourcing method that emphasizes the importance of geographical origins to ensure authenticity and purity. Although our ingredients are sourced globally, all our products are produced in FDA and NSF registered cGMP facilities, ensuring strict adherence to quality control standards and regulatory compliance.
Are RAW Forest Foods Products Organic and Non-GMO?
We prioritize using organic and non-GMO ingredients. Please check product descriptions for specific certifications. To learn more about our ingredients and production processes, visit our Facilities and Production page.
Gift Certificates
How Can I Purchase a RAW Forest Foods Gift Certificate?
You can purchase gift certificates directly on our Gift Certificates page. This page also allows you to redeem your certificates and check their balance.
Can I Use Gift Certificates for All Products?
Yes, gift certificates can be redeemed for any of our products.
Privacy and Security
How Do You Ensure the Security of My Personal Information?
We prioritize the security of your personal information by using advanced encryption and security protocols. We never share or sell your data. All payments are processed using Level 1 PCI compliance, the highest industry standard.
For more details, please review our Privacy Policy.
Terms and Conditions
What Are the Terms and Conditions of the RAW Forest Foods Website?
For comprehensive information about using our site, please refer to our Terms and Conditions.
Finding Additional Support
Can’t Find What You’re Looking For?
If you can’t find the answer to your question here, don’t hesitate to contact us. We’re here to help.
Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and is not intended as medical advice. Always consult with a healthcare provider before making any changes to your diet or health regimen, especially if you are pregnant, nursing, under 18, have allergies, or have any medical conditions.
At RAW Forest Foods, we prioritize your safety. Our products are dietary supplements, not medications. Please note the following:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We provide detailed ingredient information to help you make informed choices. Do not use our products if you have or suspect you have allergies to any ingredients, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, discuss potential interactions with your healthcare provider. Supplements can interact with medications, affecting their effectiveness or causing adverse effects.
For more details, please see our full Terms and Conditions.