Customer Care and Customer Support
Your satisfaction and experience with our products and services are our top priority. Here, find answers, contact information, and resources to ensure your questions never go unanswered.
Quick Links
Quick Links
- Frequently Asked Questions (FAQs)
- Contact Information
- Returns, Cancellations, and Replacements
- Account Information
- Company Information
- Gift Certificates
- Order Tracking
- Shipping Information
- Coupons, Promotions, and Discounts
- Privacy Policy
- Terms and Conditions
- Referral and Affiliate Program
- Product Subscriptions
- Wholesale Inquiries
- Why Choose Us
- Still Need Help?
Frequently Asked Questions (FAQs)
Get answers to your questions about our products, services, and practices.
Ordering & Payment
Ordering & Payment
How do I place an order?
Browse our products, add items to the cart, and follow the checkout process. It's that simple!
What payment methods are accepted?
We accept credit/debit cards, gift certificates, and more, as listed on our checkout page.
Can I change my order after placing it?
Changes are possible before processing. Contact us immediately for any modifications.
Shipping
Shipping
What are your shipping options and times?
We offer multiple shipping options, which are all detailed on our Shipping Page. Delivery times vary depending on the method and destination.
Do you ship internationally?
Yes, we proudly serve over 90 countries worldwide. Check our International Shipping section for more details.
How can I track my order?
Once your order is dispatched, you'll receive an email with a tracking number. You can also find tracking information in your customer account.
Returns, Replacements, & Cancellations
Returns, Replacements, & Cancellations
What is your return policy?
We offer a 60-day return policy. For eligibility and process details, visit our Returns, Replacements, and Cancellations page.
How do I cancel my order?
For immediate processing, please read our cancellation procedure and contact us as soon as possible.
Product Information and Recommendations
Product Information and Recommendations
Where can I find information about product ingredients?
Each product page has detailed ingredients information. For additional insights, check our The Knowledge Bank. For detailed information on Pine Pollen, including its uses and benefits, check out the Pine Pollen Extended Information page.
How do I know which product is right for me?
Our detailed product descriptions are there to guide you. For additional support, feel free to contact us. Please note that we comply with all federal regulations and do not make specific product recommendations. These regulations are in place to help protect customers.
Quality and Sourcing
Quality and Sourcing
How do you ensure the quality of your products?
Quality is our top priority. We sustainably source our ingredients, following the Di Dao approach when possible. This traditional method emphasizes the geographical origin of ingredients, ensuring authenticity and purity. Additionally, while we source ingredients globally, all our products are made domestically in certified and registered cGMP FDA and NSF facilities.
Are your products organic and non-GMO?
We prioritize organic and non-GMO ingredients. Check product descriptions for specific certifications.
Account Management
Account Management
How do I create a customer account?
Creating an account is optional. You can check out as a guest, register for an account during the checkout process, or by clicking the "Register" link on our website.
I forgot my account password. What should I do?
Click the "Forgot Password" link on the login page to reset your password—or click here to reset your password now.
Gift Certificates
Gift Certificates
How do I purchase a gift certificate?
Gift certificates can be purchased directly on our Gift Certificates page. You can redeem gift Certificates and check the balance of your Certificate on the same page.
Can gift certificates be used for all products?
Yes, gift certificates can be redeemed for any of our products.
Privacy & Security
Privacy & Security
How do you ensure the security of my personal information?
We prioritize the security of your information with advanced encryption and security protocols. For more, see our Privacy Policy.
Terms & Conditions
Terms & Conditions
What are the terms and conditions of your website?
Please refer to our Terms and Conditions page for detailed information about our site's usage.
Additional Support
Additional Support
Didn't find what you're looking for?
If your question isn't answered here, please contact us for further assistance.
Contact Information
We're here to assist you!
Located in Vermont, RAW Forest Foods operates in the Eastern Standard Time (EST) zone. The RAW Forest Foods' team is available to assist you from 9 a.m. to 5 p.m., Monday through Friday.
Please note that we are closed on weekends and holidays.
- Phone: (802) 349-1347
- Email: forage@rawforestfoods.com
- Form: Contact Form
Mailing Address
RAW Forest Foods
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402, USA
Note: This address is not for shipping or returns. Sending items to this address will delay the processing of refunds or exchanges.
Returns, Cancellations, and Replacements
Find information on managing your orders, including returns, cancellations, and replacements.
- Returns and Refunds: If your order is eligible for a refund, please contact us within our 60-day return window, and we'll provide a prepaid shipping label for hassle-free returns.
- Order Cancellations: Need to cancel your order? Please review our cancellation process and reach out to us immediately to ensure your order is canceled before it ships.
- Replacements: If you need a replacement for any reason, please contact us. We’re here to help make things right.
For detailed instructions and further information, please visit our comprehensive Returns, Replacements, and Cancellations page.
Account Information
Manage your RAW Forest Foods customer account.
- Login: Access your account to track orders, manage subscriptions, and more.
- Password Reset: Easily reset your password if you've forgotten it.
- Account Settings: Update your personal information, shipping addresses, and payment preferences by logging into your account page.
Company Information
Discover the story behind RAW Forest Foods.
- About Us: Learn about our journey, mission, and the values that drive our dedication to quality.
Gift Certificates
Purchase and redeem gift certificates.
To redeem a gift certificate, apply it as a payment method during checkout. It's that simple! Use the link above to manage and redeem your gift certificates, including checking your balance.
Order Tracking
Stay updated with the status of your order in real-time.
- Once your order is dispatched, we send an automated email with your tracking number for convenience.
- For all orders, tracking is available and accessible. Detailed instructions can be found on our Shipping Page.
- You can also view your order's progress on your customer account page.
Ready to track your order? Click here for real-time updates.
Shipping Information
Comprehensive shipping solutions, domestically and internationally.
- To date, RAW Forest Foods has shipped to over 90 countries worldwide.
- For detailed information on our shipping practices, including timelines and methods, please visit our Shipping Page.
- International customers are encouraged to read the International Shipping section thoroughly for specific guidance and tips on international deliveries.
Explore our shipping options:
Coupons, Promotions, and Discounts
Discover our approach to coupons, promotions, and discounts.
At RAW Forest Foods, we believe in fair and transparent pricing. Our approach is different:
- Consistent and Fair Value: Our commitment is to offer fair and accessible pricing throughout the year. We prioritize integrity in our pricing, rather than cycling through frequent sales or promotions.
- Special Offers: While regular discounts aren't our main focus, we occasionally provide special offers in the form of coupons, discounts, and promotions as our way of thanking our loyal customers.
- Stay Informed: To learn more, please visit our coupons, discounts, and promotions page. Plus, new customers are welcomed with a 15% discount upon subscribing to our mailing list (check the footer of this page. Don't see a link? That may because you are already registered.
Our approach is designed to ensure you receive the best value all year round, without the need for constant sales or promotions.
Privacy Policy
Your privacy is our priority.
At RAW Forest Foods, we are committed to safeguarding your personal information. We ensure the confidentiality of your data, including details of site transactions and contact information. Rest assured, your information is never shared or sold. For a comprehensive understanding of how we manage and protect your data, including our cookie policy:
- Read our Privacy Policy
Terms and Conditions
Understanding our service agreement.
Our Terms and Conditions provide important information about using our website and services. These terms outline your rights and responsibilities, as well as ours, ensuring a transparent and fair experience for all our customers. We encourage you to familiarize yourself with these details to understand better how we operate and what you can expect from us:
- Review Our Terms and Conditions
Referral and Affiliate Program
Earn rewards by sharing our products.
Our Referral and Affiliate Program is an excellent opportunity for you to benefit while sharing your favorite RAW Forest Foods products. Learn how you can participate, the rewards you can earn, and how to share with friends and family:
Product Subscriptions
Convenient, customizable product subscriptions.
Enjoy continuous access to our products with our flexible subscription service. Choose a delivery schedule that fits your needs right from the product pages:
Managing your subscriptions is easy:
- Log in to your customer account.
- Navigate to the "My Subscriptions" tab.
- Adjust or update your subscription preferences as needed.
For any assistance or queries:
- Manage Your Subscriptions
Wholesale Inquiries
We offer tailored wholesale and bulk accounts for business and reseller customers. Discover the benefits, requirements, and how to apply for our wholesale program:
Why Choose RAW Forest Foods
Experience the RAW Forest Foods Difference
At RAW Forest Foods, we're more than just a product provider – we're a partner in your wellness journey. Discover the reasons why customers trust and prefer us:
- Unmatched Quality: Our commitment to premium, sustainably-sourced ingredients sets us apart.
- Innovative Products: We continuously evolve our product line to meet and exceed customer expectations.
- Dedicated Support: Our customer-first approach ensures a shopping experience that is as enjoyable as it is reliable.
- Community Trust: Hear firsthand from our loyal customers about their experiences and satisfaction.
Learn more about what makes us unique and discover why customers choose RAW Forest Foods.
Still Need Help?
We're here to assist you every step of the way.
Didn't find the information you were looking for? We're ready to provide you with personalized assistance and answer any questions you may have. Reach out to us directly for support tailored to your needs:
- Contact us for personalized assistance
Disclosures
Disclosures
Before making any changes to your diet or health regimen, including the use of dietary or nutritional supplements, we strongly recommend consulting with a healthcare practitioner. This advice is particularly relevant if you are pregnant, nursing, under the age of 18, have any known allergies, or have any pre-existing medical conditions.
At RAW Forest Foods, we are committed to your health and well-being. It is important to understand that our products are dietary supplements, not pharmaceuticals. We endeavor to provide high-quality supplements, but please be aware:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
Your safety and health are paramount. We strive to provide detailed ingredient information for each of our products to help you make informed choices. It is crucial not to consume any product containing ingredients to which you have, or suspect you may have, an allergy. Allergic reactions can be severe and, in some cases, life-threatening.
Interaction with Medications
If you are currently taking any medications, it is crucial to discuss potential interactions with your healthcare provider. Dietary supplements can interact with medications, potentially altering their effectiveness or leading to adverse effects.
Consult our full Terms and Conditions for additional information.