At RAW Forest Foods, we understand the importance of getting your order to you as quickly and efficiently as possible. We ship most orders, domestic and international, with the United States Postal Service (USPS), and offer free domestic shipping within the US on all orders above $49.99, after discounts or promotions are applied.
Orders under $49.99 ship for a flat rate of $7.00.
We process and ship out orders first thing in the morning, excluding weekends and national holidays. All orders are picked up from our warehouse before noon Eastern Standard Time and with the exception of rare occurrences, all orders ship within one business day of being placed. Delivery is guaranteed on all domestic orders.
Please refer to the international shipping rates and information section of this page for specific details on international orders.
Domestic Shipping & Delivery
We typically ship domestic orders via First-Class Mail or Priority Mail, depending on the weight of the package. Both services offer similar benefits and include tracking.
USPS estimates delivery times for these services as:
- Priority Mail® arriving within 1-3 business days;
- First-Class Mail® arriving within 1-3 business days.
Domestic Order Tracking
Tracking is provided on all orders, but the quality of tracking information on international order may vary by country (see below for details). After an order leaves our warehouse, customers will receive an email with their tracking details and can also find these details on their Customer Account Page.
Domestic Shipping Rates (Subject To Change)
|Destination: United States|
|Order Total||Shipping Fee|
|$0.00 - $49.98||$7.00 Flat Rate|
|$49.99 & Up||Free|
International Shipping & Delivery
Please Read This Section Throughly Before Placing an International Order
At RAW Forest Foods, we take pride in reaching customers throughout the world, with a successful track record of deliveries to 90+ countries. With that said, please understand that international shipments can come with inherent unpredictability and risk, which we unfortunately cannot predict or be held responsible for. These may result in unexpected delays, unreliable tracking information, additional customs or import fees (payable by the customer), or the possibility that the order may not be accepted by the receiving country.
We make every effort to ensure the safe delivery of your order, but please note that we can only guarantee the shipment until it leaves the US.
Despite these potential challenges, we want to assure you that we will always do our utmost to ensure your satisfaction and the safe arrival of your order. If you have any concerns or questions, please don't hesitate to reach out to us.
Formatting International Addresses For Shipping From the US
To ensure that your order arrives safely and as quickly as possible, please format your international address as closely as possible to the standards provided by the United States Postal Service (USPS). Please see the USPS website for more information
USPS Address Formatting Rules
|LINE 1: ADDRESSEE'S FULL LEGAL NAME||Write the recipient's (addressee's) full name in the order of their given name(s), followed by their family name.|
|LINE 2: STREET ADDRESS OR P.O. BOX||Include the house or building number, street name, and apartment or unit number, if applicable. For P.O. Boxes, just include the P.O. Box number.|
|LINE 3: CITY, PROVINCE/STATE, AND POSTAL CODE||Write the city name in uppercase letters and include the province or state name, if applicable. Also, include the postal code. Verify the Postal Code and City name with the local post office.|
|LINE 4: COUNTRY||Write the name of the country in uppercase letters.|
|LINE 5: PHONE NUMBER (IF POSSIBLE)||Include the phone number for the recipient, in case of any issues with the delivery.|
Here are a few examples of correctly formatted international addresses:
Examples of Correctly Formatted International Addresses
Calle de la Fuente 14
|Ms. Akiko Tanaka
#1005 Shinjuku Sumitomo Building
Phone: +81 3 1234 5678
|Dr. Ahmed El-Sayed
5, El-Sheikh Zayed St.
Phone: +20 2 1234 5678
Please note that providing an incorrectly formatted address can delay the shipping and delivery of the package, so it's important for customers to be as accurate as possible when providing their address.
Unreliable Tracking Information or Tracking Information of Dubious Quality
Once the package leaves the US (the last scan is typically at the Jamaica Plains, NY, USPS facility), tracking can be, well, challenging. This is not because the shipment is not making its way to you; it is only because communication between the different postal and mail services is poor.
It may appear that your order is not making progress because tracking details are not being updated. This is only because the systems are not communicating—not because the order is stuck.
Customs Duties & Fees
Additional duties and fees may be required depending on the destination country. These fees are payable by the customer. Unfortunately, there is no way for us to predict these charges. As required by law, we declare all items exactly as they are and exactly for the price paid.
Exceptions will not be made, as any request would be asking us to break the law.
Not all products (and the ingredients they contain) available through our website are able to be imported into all countries. Different countries have different regulations, and just as we cannot predict customs duties and fees for each and every country we ship to, we cannot know what is allowed and what is not allowed in each of those countries.
Also, some countries may put a limit on how many of a single item can be brought in, even by retail customers. An example of this is Tongkat Ali Extract, where some countries ban its importation outright while others only allow a certain number to be imported (Canada, for instance, only allows three at a time).
It is the responsibility of the customer to be aware of the limitations placed by their own country as to which items are allowed for import and in what amounts. Again, we only guarantee international delivery to the point where the order leaves the US.
International Shipping Rates
International shipping rates are determined by the order size and destination, and will vary on an order-by-order basis. These are the live rates charged by the carriers themselves.
Please Contact Us with any questions or special shipping needs.
Returns, Replacements, & Order Cancellations
If there is any problem at all with your order, contact us as soon as possible so that we can work together to find an amicable solution to the issue.
Visit our Returns, Replacements, and Cancellations page for detailed information and instructions.