Table of Contents
- Domestic Shipping and Delivery ↓
- Domestic Shipping and Delivery ↓
- Domestic Order Tracking ↓
- International Shipping and Delivery ↓
- International Shipping: Please Read ↓
- Formatting International Addresses ↓
- International Order Tracking ↓
- Import Restrictions ↓
- International Shipping Rates ↓
- Returns, Replacements, and Order Cancellations ↓
Domestic Shipping and Delivery
We understand the importance of getting your order to you quickly and efficiently. We ship most domestic and international orders using the United States Postal Service (USPS).
- Enjoy free domestic shipping within the US for all retail orders of $49.99 and above, after discounts or promotions have been applied.
- For orders under $49.99, we offer a flat rate of $8.00.
- Orders are processed, shipped, and picked up from our warehouse before noon Eastern Standard Time, and we guarantee delivery for all domestic orders.
- Most orders are shipped within one business day of being placed.
Domestic orders are usually shipped via First-Class Mail® or Priority Mail®. Both of these services offer similar benefits and include tracking. USPS estimates that delivery times for these services are typically 1-3 business days.
For details on international orders, please refer to this page's international shipping rates and information section.
Order Tracking
All orders come with tracking, ensuring you can easily follow your package's journey. For international orders, please note that the quality of tracking information may vary based on the destination country.
Once your order leaves our warehouse, we'll email you your tracking information. You can also find this information conveniently on your Customer Account page.
Domestic Shipping Rates (Subject To Change) | |||
|---|---|---|---|
| Destination Country: United States | |||
| Order Total | Shipping Fee | ||
| $0.00 - $49.98 | $8.00 Flat Rate | ||
| $49.99 & Up | Free | ||
International Shipping and Delivery
Important Information Regarding International Orders
We are proud to serve customers worldwide and have successfully delivered to over 90 countries. While we strive to ensure the secure delivery of your order, please know that international shipments come with inherent unpredictability and risk, which we cannot be held accountable for. Customs delays, unreliable tracking information, and potential customs or import fees (payable by the customer) are some of the factors that may arise. In some cases, the receiving country may even reject the order.
Despite these challenges, we always make every effort to ensure the safe delivery of your order and your satisfaction. Please feel free to contact us if you have any concerns or questions.
Formatting International Addresses
To ensure prompt delivery, please format your international address as closely as possible to the standards provided by the United States Postal Service (Visit the USPS website for more details). Proper formatting will help reduce the risk of shipping and delivery delays.
USPS Address Formatting Rules | |||
|---|---|---|---|
| Instructions and Description | |||
| Line 1: Addressee's Full Legal Name | Write the recipient's full name, including their given name(s) followed by their family name. | ||
| Line 2: Street Address or P.O. Box | Include the house or building number, street name, and apartment or unit number (if applicable). If the address is a P.O. Box, only include the P.O. Box number. | ||
| Line 3: City, Province/State, and Postal Code | Write the city name in uppercase letters and include the province or state name (if applicable). Also, include the correct postal code. Double-check the Postal Code and City name with the local post office to ensure accuracy. | ||
| Line 4: Country | Write the name of the country in uppercase letters. | ||
| Line 5: Phone Number (If Possible) | Include the recipient's phone number to facilitate communication or address any delivery issues if they arise. | ||
Correctly Formatted International Addresses | ||||
|---|---|---|---|---|
| Examples of correctly formatted international addresses: | ||||
| Juan Perez | Ms. Akiko Tanaka | Dr. Ahmed El-Sayed | ||
| Calle de la Fuente 14 | #1005 Shinjuku Sumitomo Building | 5, El-Sheikh Zayed St. | ||
| 28003 Madrid | 8-17-1 Nishi-Shinjuku | Roxy, Heliopolis | ||
| SPAIN | Shinjuku-ku | Cairo 11757 | ||
| Tokyo 160-0023 | EGYPT | |||
| JAPAN | Phone: +20 2 1234 5678 | |||
| Phone: +81 3 1234 5678 | ||||
Unreliable Tracking Information or Tracking Information of Dubious Quality
After your package departs from the United States, typically with the last scan at the Jamaica Plains, NY USPS facility, tracking information updates may become difficult. However, this does not mean that your shipment is not progressing towards its destination.
The challenge of obtaining tracking details arises from communication issues among various postal and mail services. Even if it appears that your order is not making progress due to a lack of updates, rest assured that most likely it is only due to communication hiccups and not a stall in your package's journey.
Customs Fees and Duties
Customers may be required to pay additional duties and fees based on the destination country. Unfortunately, we cannot predict whether these charges may occur or the exact amount of these charges if they do.
We declare all items at their actual value, in accordance with the rules and regulations of the U.S. Customers and Border Protection.
Import Restrictions
It is important to note that not all products and their ingredients can be imported into every country. Each country has its own specific regulations, and while we would like to, it is not feasible for us to determine which items are allowed or restricted in each country.
In addition, some countries may impose restrictions on the quantity of a single item that can be imported, even for retail customers. For instance, Tongkat Ali Extract is completely prohibited in certain countries, while others allow only a limited number of imports (such as Canada, which permits a maximum of three).
We place the responsibility on our customers to be well-informed about the import limitations set by their respective countries, especially concerning permitted items and quantities. As always, we can only guarantee international delivery until the order leaves the United States. Therefore, we encourage our customers to familiarize themselves with their country's import regulations to prevent any complications or delays.
International Shipping Rates
Shipping rates for international orders are determined by carriers based on the order size and destination. These rates are displayed at checkout. If you have any specific shipping requirements or questions, please contact us for assistance.
Returns, Replacements, and Order Cancellations
Your satisfaction is important to us. If you encounter any issues with your order, please notify us as soon as possible so that we can work together to find a satisfactory solution. Detailed information and instructions can be found on our Returns, Replacements, and Cancellations page.