We ship all orders (domestic and international) with the United States Postal Service (USPS) and offer free domestic shipping (within the US) on all orders of $49.99 and up—after discounts or promotions. Domestic orders under $49.99 ship for a flat rate of $7.00 (jump to our international shipping rates and info).
All orders are processed and shipped first thing in the morning, excluding weekends and national holidays. Orders are picked up from our warehouse before noon, Eastern Standard Time.
Free Domestic (US) Shipping On All Orders Of $49.99+.
Domestic Shipping & Delivery
Order Processing, Shipping, & Delivery Times Within the US
Excluding the rare occurrence, all orders ship within one business day after they are placed.
Delivery is guaranteed on all domestic orders.
First-Class Mail® & Priority Mail®
Orders ship through First-Class Mail® (up to 13 ounces total package weight) or Priority Mail®. These are essentially the same services and are primarily differentiated by the weight of the package. All domestic orders are shipped with tracking.
USPS provides the following delivery times for these services:
- Priority Mail® Shipping arrives in 1-3 Business Days;
- First-Class Mail® arrives in 1-3 Business Days.
Domestic Order Tracking
Tracking is provided on all orders, including international orders (however, international tracking may be of questionable quality).
You will receive an email containing your tracking details after your order leaves our warehouse. Additionally, tracking details may be found in your Customer Account Page. After your order is scanned into the system, there may be a delay before the tracking information is updated within the USPS system.
Domestic Shipping Rates (Subject To Change)
|Destination: United States|
|Order Total||Shipping Fee|
|$0.00 - $49.98||$7.00 Flat Rate|
|$49.99 & Up||Free|
International Shipping & Delivery
Read This Section Throughly Before Placing an International Order
Each and every day we ship internationally. To date, we have shipped to over 70 different countries, and the overwhelming majority of these orders arrive without a single issue. But we think it's very important to say that all international shipments come with an inherent lack of predictability and risk, and that RAW Forest Foods can neither predict this risk nor be held responsible for it.
Within the scope of what is possible, we do our best to ensure the safe delivery of your order, but we can only guarantee international orders to the point that they leave the US. This makes it hard to know what will happen, which can lead to unexpected delays, confusing and unreliable tracking information, extra customs or import fees (that the customer has to pay), the order being taken away by the receiving country (because some products or ingredients aren't allowed to be imported), and loss.
Unreliable Tracking Information or Tracking Information of Dubious Quality
Once the package leaves the US (the last scan is typically at the Jamaica Plains, NY, USPS facility), tracking can be, well, challenging. This is not because the shipment is not making its way to you; it is only because communication between the different postal and mail services is poor.
It may appear that your order is not making progress because tracking details are not being updated. This is only because the systems are not communicating—not because the order is stuck.
Customs Duties & Fees
Additional duties and fees may be required depending on the destination country. These fees are payable by the customer. Unfortunately, there is no way for us to predict these charges. As required by law, we declare all items exactly as they are and exactly for the price paid.
Exceptions will not be made, as any request would be asking us to break the law.
Not all products (and the ingredients they contain) available through our website are able to be imported into all countries. Different countries have different regulations, and just as we cannot predict customs duties and fees for each and every country we ship to, we cannot know what is allowed and what is not allowed in each of those countries.
Also, some countries may put a limit on how many of a single item can be brought in, even by retail customers. An example of this is Tongkat Ali Extract, where some countries ban its importation outright while others only allow a certain number to be imported (Canada, for instance, only allows three at a time).
It is the responsibility of the customer to be aware of the limitations placed by their own country as to which items are allowed for import and in what amounts. Again, we only guarantee international delivery to the point where the order leaves the US.
International Shipping Rates (Subject To Change)
|Destination Country: Canada|
|$0.00 - $99.99||$9.00|
|$100.00 - $189.99||$14.00|
|$190.00 - $249.99||$19.00|
|$250.00 & Up||$25.00|
|Destination Country: All Other International|
|$0.00 - $99.99||$9.00|
|$100.00 - $189.99||$16.00|
|$190.00 - $249.99||$21.00|
|$250.00 - $289.99||$29.00|
|$290.00 & Up||$34|
Returns, Replacements, & Order Cancellations
If there is any problem at all with your order, please Contact Us as soon as possible so that we can work together to find an amicable solution to the issue.