Healing starts with a question. With listening. With learning to trust your body again. 

To help you find what you need, we’ve created a few gentle starting points:

• For a deep dive into Pine Pollen, start with the Pine Pollen Trail Map.
• If you're drawn to learning by theme or focus, explore our Product Guidebooks.
• And if you’re asking, “How do I take this?”—you’ll find practical support in our How to Use Our Products guide.

Our work begins long before a product or formula reaches your hands. It begins in the forest, in the field, and in the ancestral wisdom we’ve chosen to walk with.

We do our own sourcing—honoring the Dàodì-informed tradition—so we can ensure each herb is cultivated where it belongs, by the hands who know it best. That’s how we protect elemental strength, traceability, and sustainability.

We craft our formulas through the Jūn-Chén-Zuǒ-Shǐ framework, a method rooted in Classical Chinese Medicine. And every product is made in the U.S. in certified organic, FDA-registered, NSF cGMP facilities. 

This alchemy is the result of something old and something ongoing—born of earth-taught knowledge and nourished by 21st-century, science-backed research.

To learn more about this path and the people walking it, visit Why Customers Choose RAW Forest Foods and Meet the Founder.

But at the center of it all is you.

We’re here because people have allowed us to be part of their wellness journey, and that is something we will never take for granted. You can read their words and stories on our Customer Reviews and Testimonials page.

And if you wish to dig deeper into our origins and the values that continue to ground our work, see our About RAW Forest Foods page.

RAW Forest Foods was built on the belief that true renewal begins at the source—of the plants, the practices, and the people behind them. 

Since the beginning, we’ve chosen to do the sourcing ourselves because we want to know where every ingredient comes from. Not just the land, but the hands.

Each formula we offer is made here in the U.S., in certified organic, FDA-registered, and NSF cGMP facilities. But the work starts in the forest. In the field. In the relationships we’ve nurtured with rural harvesters, wildcrafters, and small farmers since 2010.

Through Dàodì-informed sourcing, we select plants from their native environments and work closely with the people who bring these herbs to life.

It’s slower that way. But it means we can trace each ingredient back to its roots. We’ve stayed close to the process because that’s what this work deserves. That’s what you deserve.

We also go deeper into our sourcing and formulation practices on this page, if you feel called to read more.

We get asked this a lot. And the honest answer is no—we don’t offer private consultations or make product recommendations. What works for one person may not work for another, and that’s the beauty, and complexity, of this work. 

Your path is personal, and we respect that. Our role isn’t to tell you what to take, but to offer the highest quality herbs and empower you with education and insight.

We also follow FDA guidelines, which prohibit companies like ours from offering medical advice. These guidelines are here to protect you, and we fully support them.

Instead, we’ve built resources to help you make informed decisions: our Product Guidebooks, the Knowledge Tree, the Pine Pollen Academy, and the Trail Journal.

But if you have a general question, feel free to reach out. We’re happy to help however we can.

Pine Pollen made a difference in Ryan’s life. That’s how this all started—not with a business plan, but with hope and curiosity. He wanted to understand why it worked, how it worked, and what ancestral traditions already knew about it.

The Pine Pollen Academy is what came out of that. It’s a collection of scientific insights, traditional knowledge, and personal experience we’ve found along the way. 

We put it together for the same reason we do everything else: because we believe Pine Pollen—like the rest of the plants we work with—deserves to be understood deeply. And so do you.

We don’t take your trust—or your time—for granted. That’s why we do everything we can to get your order to you as swiftly as possible.

Domestic Orders

Orders usually leave our hands within one business day. If you place it Monday afternoon, it’s usually packed by nightfall and on its way by Tuesday morning. If it comes in late Friday, we send it first thing Monday.

Most domestic orders travel with USPS—Ground Advantage, First Class, or Priority—though sometimes, depending on the size or shape, it’s better sent with UPS or FedEx.

Once the parcel leaves our hands, we’ll send you tracking so you can follow its journey. Most packages show up in 2–3 business days, right when they’re meant to. 

And if there’s something you need—a note on the box, a request, a question—just reach out. We’re here.

International Orders

We’ve sent our formulas into forests, cities, mountain villages, and coastal towns in over 90 countries. And every time, we’re reminded of how far these plants can travel, and how deeply they’re needed.

But as with anything that crosses borders, there are complexities. Every country has its own rhythms, its own rules. And sometimes, the journey isn’t as smooth as we’d all hope.

If you’re placing an order from outside the U.S., we gently encourage you to read through the International Orders section on our Shipping and Tracking page. It’s there to help you feel more grounded in the process—so you know what to expect, and how best to receive what’s on its way.

Our work begins in the forest but it doesn’t end there. It continues in how we show up for you.

We believe in every product and formula we offer because it’s made with intention, with respect, and with a deep knowing of where it came from. Still, we know not everything will be a perfect match. That’s part of the process, too.

If something you ordered doesn’t feel right, we want to make it right. For domestic retail orders, we offer a 60-day return window. Reach out and we’ll send you a prepaid return label. As soon as it returns to our warehouse, we’ll refund you. Simple, no stress.

If you're outside the U.S., our international return process is a little different. Please read through our international return guidelines for the full story. And if you want the finer details, our Returns, Replacements, and Cancellations page is the place to go.

Nestled in Vermont, between the Green Mountains and the edge of Lake Champlain, we’re surrounded by forest, fog, and stillness. 

RAW Forest Foods was born here, inspired by these woods and the forest wisdom they offer.

Every formula, every herb, carries a trace of this place.

So if your travels ever bring you here, come say hello. It’s a gift to meet those who feel the pull of this place like we do.