Finding Customer Support at RAW Forest Foods
At RAW Forest Foods, our attention to care doesn’t stop with our products. It extends into every part of what we do, including how we support the people who trust us.
We’ve always believed that the practice of herbalism is about connection. That means taking the time to listen, answer questions, and be present when you need us.
If you’re reaching out, you might be trying to track an order, ask about a return, or understand something more deeply about our product. Whatever brought you here, we want to meet you with the same care and intention we bring to our products and formulas.
We’ve put together a collection of resources below to help with most questions. But if what you’re looking for isn’t there, or if you’d rather speak to someone directly, just reach out.
And if you're curious to dig deeper into the plants themselves, what we do, why we do it, and the thinking behind it all, the Knowledge Tree and Pine Pollen Academy are great places to explore.
For us, support is the quiet root that holds us together.
Contact Information
Home for us is Burlington, Vermont. A place that keeps us connected to the land and the rhythms we believe in. Our team is here Monday through Friday, 9 a.m. to 5 p.m. EST.
We take weekends and holidays off to rest and recharge, just like we hope you do.
Want to get in touch?
- Call us – (802) 349-1347
- Email us – forage@rawforestfoods.com
- Or send a note through our contact form — whatever feels easiest for you.
Mailing Address
RAW Forest Foods
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402, USA
Important: This address isn’t set up to handle returns or exchanges. Sending anything here could slow things down with refunds or replacements. If you need help with a return, reach out first. We’ll guide you through the right steps.
FAQs and Customer Support
Customer Support Frequently Asked Questions (FAQs)
For most support questions—shipping, returns, order details, and everyday curiosities—our Customer Support FAQs are a good place to begin.
If your questions are more specific to Pine Pollen, we’ve gathered deeper insight in a dedicated Pine Pollen FAQs, just for that purpose.
Returns, Cancellations, and Replacements
Things don’t always unfold the way we hope. Packages get lost, orders change, mistakes happen. When they do, we’ll meet you with open hands and do what we can to make it right.
Our Returns, Cancellations, and Replacements page explains how we hold this part of our promise, while keeping things fair and reasonable for everyone.
Gift Certificates
Our RAW Forest Foods gift certificates are a simple, intentional gift that quietly opens the door to the ancestral wisdom of the forest. You can purchase, send, manage, and redeem them anytime to share the gift of nourishment with those you care about.
Orders, Shipping, and Tracking
Shipping That’s Swift and Reliable
We’re honored to ship our products to customers around the world, and truly grateful for the trust that makes it possible.
So far, our products have reached over 90 countries, and counting. It’s humbling, and it reminds us that care, when honest and deeply planted, can travel far.
Free Shipping
When you order two or more, you're tapping into the earth’s generosity. We would like to honor you with free shipping at checkout. Select "free shipping" at checkout, and we’ll take care of the rest.
International Orders and Shipping
If you’re ordering from outside the US, please check the international shipping section on our Shipping and Tracking page.
It guides you through what’s needed to send our products safely across borders, so their journey from the forest to your hands is cared for every step of the way.
Order Tracking
When your order leaves our care and heads to you, an email will arrive with your tracking details. If that message gets lost or buried, you can always find your order’s journey by logging into your account.
If you need a hand along the way, just reach out. We’re here to support you, with the same care and attention we give to every harvest and formula.
Policies and Programs
Discounts, Promotions, and Coupons
At RAW Forest Foods, we believe in fair pricing that honors the value of the plants and the care behind each product. We don’t rely on inflated prices or constant sales.
Sometimes, we share special offers with our trail family—promotions as small gifts tucked quietly for those who walk with us most closely. These are often shared only through our mailing list.
If you want to stay connected and catch these moments of giving, sign up for our newsletter and be part of the journey.
Privacy Policy
At RAW Forest Foods, protecting your privacy is part of how we honor the trust you place in us. Your personal information—from payment details to order history—is handled with care and respect, held with the same integrity we bring to every plant we work with.
We do not share or sell your data. Keeping your information safe is a responsibility we take seriously, rooted in respect for you and the earth we draw from.
To understand how we safeguard your privacy and manage cookies, please take a moment to read our full Privacy Policy.
Terms and Conditions
At RAW Forest Foods, transparency is part of our practice. Our Terms and Conditions aren’t written to confuse. They’re here to clarify.
They lay out the roots of our relationship with you: how we work, what you can expect, and the shared agreements that keep everything in harmony between us.
For the full details, you can read them here.
Referral and Affiliate Partnerships
Referral and affiliate partnerships are a great way to share what you’ve found here with others—while receiving something in return. These partnerships are about passing along what resonates, planting seeds in your own community, and being part of how this sacred work continues to grow.
Subscriptions and Wholesale
Product Subscriptions
Herbalism works best when it’s consistent. Our product subscriptions are designed to honor that rhythm—bringing your favorites to you, right on time. You’ll find everything you need under “My Subscriptions” in your account.
Wholesale and Bulk Ingredient Partnerships
If your work is rooted in plant-based wellness and forest wisdom, and looking to source with integrity, our wholesale and bulk ingredient offerings may be a fit.
Visit the Wholesale and Bulk Partnerships page to learn more about eligibility and how to apply.
Site Disclaimers
General Guidence
The content on this site is provided for educational and informational purposes only and should not be construed as medical advice. Always consult a qualified healthcare provider before making changes to your diet, lifestyle, or health regimen, particularly if you are pregnant or nursing, under the age of 18, managing allergies or known sensitivities, or living with any medical conditions.
At RAW Forest Foods, your safety is our priority. Please note that our products are dietary supplements, not medications. The following disclaimer applies:
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ingredient Transparency and Allergen Awareness
We are committed to providing transparent ingredient information to help you make informed decisions. If you have or suspect you have allergies to any of our ingredients, we strongly advise against using our products, as allergic reactions can be severe.
Interaction with Medications
If you are taking any medications, consult with your healthcare provider before using supplements. Certain supplements may interact with medications, potentially altering their effectiveness or causing unwanted effects.
For more details, please review our full Terms and Conditions.