The Customer Support Hub

Our company's contact information is available on the Contact Us page of our website. And, you can find our mailing address and other contact details below:

Please note that the mailing address above is not our shipping or return address. If you send returns to the above address, your refund or exchange might be delayed.

Returns: If your order is eligible for a refund within our 60-day policy, simply contact us and we will send you a prepaid shipping label.

Cancellations: Please read the cancellation process carefully and contact us immediately to ensure that your cancellation is processed before your order ships.

Visit Returns, Replacements, and Cancellations for detailed instructions and further information.

If you have already registered as a customer, you can log in to your account by using your email address and password. Click here to access the login page. If you have lost your password, you can request a new one by clicking the link provided above.

Visit our About Us page to learn about our origins, ethos, and company.

Yes, you can. Purchase gift certificates here.

Tracking is available on all orders (see our Shipping Page for details).

Once your order ships from our warehouse, you will receive an automated email containing your tracking number. You can also find this information on your customer account page. To find your tracking details, please visit this link.

We offer shipping within the US and throughout the world, and we have shipped to over 90 countries!

Full details can be found on our Shipping Page. If you are shipping internationally, carefully read through the International Shipping section of the page.

Yes, we do. However, rather than basing our pricing model on running promotions, we strive to price our products as fairly and accessible as possible. Still, we occasionally offer coupons, discounts, and promotions (learn more here)

We take customer privacy seriously, protecting everything from site transactions to contact information. We do not share or sell any customer details. For more information, please read our Privacy Policy, which explains how we manage privacy and how we manage cookies on the site.

Yes, we do. You can find more information about our referral program here.

We offer product subscriptions for all retail products. You will see the option to select your delivery subscription right next to the "add to cart" button on the product page. For more information, please consult our Product Subscriptions page.

To manage a subscription, go to your Customer Account, and select the "My Subscriptions" tab on your account page.

We do offer wholesale and bulk accounts for select customers. Please read through our Wholesale and Bulk details. If you are interested, please contact us to get the process started.

Wholesale and bulk accounts are available for select customers. Read through our Wholesale and Bulk details and if you are interested us, contact us to get the process started.

We don't tell people what they should or shouldn't do, but if you're wondering what sets RAW Forest Foods apart, check out why our customers choose us here.