At RAW Forest Foods, we are committed to delivering the highest level of customer support to our Trail Family. We are always available to address any questions or concerns you may have, and we will do our best to ensure your experience with us is positive. Please do not hesitate to reach out and let us know how we can assist you.
You can find answers to many of our most frequently asked customer support questions in our Customer Support FAQs. If we haven't answered your question, please contact us and we'll be happy to help. We value your feedback, so if you have any ideas or thoughts on how we can improve our products and services, please share them with us.
Our office is located in Vermont and we operate on Eastern Standard Time (EST). We're open from 9 a.m. to 5 p.m. Monday through Friday, and we're closed on weekends and holidays.
Your Customer Support Questions Answered
Our company's contact information is available on the Contact Us page of our website. And, you can find our mailing address and other contact details below:RAW Forest Foods
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402
Please note that the mailing address above is not our shipping or return address. If you send returns to the above address, your refund or exchange might be delayed.
Returns: If your order is eligible for a refund within our 60-day policy, simply contact us and we will send you a prepaid shipping label.
Cancellations: Please read the cancellation process carefully and contact us immediately to ensure that your cancellation is processed before your order ships.
Visit Returns, Replacements, and Cancellations for detailed instructions and further information.
If you have already registered as a customer, you can log in to your account by using your email address and password. Click here to access the login page. If you have lost your password, you can request a new one by clicking the link provided above.
Visit our About Us page to learn about our origins, ethos, and company.
Yes, you can. Purchase gift certificates here.
Tracking is available on all orders (see our Shipping Page for details).
Once your order ships from our warehouse, you will receive an automated email containing your tracking number. You can also find this information on your customer account page. To find your tracking details, please visit this link.
We offer shipping within the US and throughout the world, and we have shipped to over 90 countries!
Full details can be found on our Shipping Page. If you are shipping internationally, carefully read through the International Shipping section of the page.
Yes, we do. However, rather than basing our pricing model on running promotions, we strive to price our products as fairly and accessible as possible. Still, we occasionally offer coupons, discounts, and promotions (learn more here)
Yes, we do. You can find more information about our referral program here.
We offer product subscriptions for all retail products. You will see the option to select your delivery subscription right next to the "add to cart" button on the product page. For more information, please consult our Product Subscriptions page.
To manage a subscription, go to your Customer Account, and select the "My Subscriptions" tab on your account page.
We do offer wholesale and bulk accounts for select customers. Please read through our Wholesale and Bulk details. If you are interested, please contact us to get the process started.
Wholesale and bulk accounts are available for select customers. Read through our Wholesale and Bulk details and if you are interested us, contact us to get the process started.
We don't tell people what they should or shouldn't do, but if you're wondering what sets RAW Forest Foods apart, check out why our customers choose us here.
Didn't find an answer to your question? Contact Us!