At RAW Forest Foods, we are committed to providing our family of customers with exceptional support. We're always here to address any questions or concerns that you may have.
Our Customer Support FAQs address many common questions. However, if you still have unanswered questions, don't hesitate to contact us—we're more than happy to assist as best as we can.
Additionally, we value your feedback and encourage you to share any ideas or thoughts on how we can enhance our products and services.
RAW Forest Foods is located in Vermont and operates on Eastern Standard Time (EST). We're open from 9 a.m. to 5 p.m., Monday through Friday, and closed on weekends and holidays.
Your Customer Support Questions Answered
Contact information is available on our contact us page. And, you can find our mailing address and other contact details below:
RAW Forest Foods
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402 USA
(802) 349-1347
forage@rawforestfoods.com
Please note that the mailing address provided above is not designated for shipping or returns. If you send returns to this address, it may cause delays in processing your refund or exchange.
Returns: If your order is eligible for a refund according to our 60-day policy, please contact us, and we will provide you with a prepaid shipping label.
Cancellations: To ensure that your cancellation is processed before your order ships, please carefully read the cancellation process and get in touch with us immediately.
For detailed instructions and further information regarding returns, replacements, and cancellations, please visit our Returns, Replacements, and Cancellations page.
If you have already registered as a customer, you can log in to your account using your email address and password. To access the login page, click here. In case you have lost your password, you can request a new one by clicking the link provided above.
Please visit our About Us page to learn about our origins, ethos, and—well—our company.
Yes, you can. You can purchase gift certificates here.
Tracking is available for all orders (see our Shipping Page for details).
Once your order is shipped from our warehouse, you will receive an automated email containing your tracking number. You can also find this information on your customer account page. To access your tracking details, please visit this link.
We provide shipping services both within the US and worldwide, and we have successfully delivered to over 90 countries!
For comprehensive details, please visit our Shipping Page. If you are planning to ship internationally, we recommend reviewing the International Shipping section of the page carefully.
Yes, we do. However, instead of relying heavily on running promotions, our primary focus is to establish fair and accessible pricing for our products.
Nevertheless, we occasionally provide coupons, discounts, and promotions. You can learn more about our promotions and discounts on our website.
We take customer privacy seriously and protect all aspects of your information, including site transactions and contact details. We neither share nor sell any customer details. For more detailed information, please refer to our Privacy Policy, which outlines our privacy management practices and how we handle cookies on our site.
Yes, we do! You can find detailed information about our referral program on our website.
We offer product subscriptions for all our retail products. You will find the option to select a delivery subscription right next to the 'add to cart' button on the product pages. For further details, please refer to our Product Subscriptions page.
To manage your subscription, please follow these steps:
- Go to your Customer Account.
- Navigate to the 'My Subscriptions' tab on your account page.
If you have any additional questions or need further assistance, please feel free to contact us.
Yes, we do offer wholesale and bulk accounts for select customers. Please take the time to read through our Wholesale and Bulk page. If you are interested, please contact us to initiate the process.
Our Wholesale and Bulk program is designed specifically for select customers. Take a moment to review the details provided, and if you find it appealing, feel free to reach out to us to begin the process.
We don't tell people what they should or shouldn't do. However, if you're wondering what sets RAW Forest Foods apart, take a look at why our customers choose us here.
Didn't find an answer to your question? Contact Us!