Customer Care & Customer Service
Use this page to find quick answers when you need them, and contact information when quick answers aren't enough.
We’re Here to Help—Just Let Us Know How
We want to give our trail family the best customer service possible, which is why we call it customer care rather than customer service. We're here to answer any questions you have, respond to any comments you have, and calm any fears you may have. Simply let us know what we can do to assist you.
If you have any further questions, please contact us. We are delighted to assist; in fact, answering our clients' questions is one of our favorite activities.
Keep in mind that we are in Vermont and operate on Eastern Standard Time (EST). We are usually in the office from 9 a.m. to 5 p.m. Monday through Friday, and we are closed on weekends and holidays.
Use the Quick Links below to find anserts to the majority of logistical questions. For everything else, please reach out!
Contact & Mailing Information
11 Elmwood Avenue, Suite 102
Burlington, Vermont 05402
The above mailing address is not our shipping or return address. Returns sent to the above address will cause your refund or exchange to be delayed.