Returns, Replacements, and Cancelations
✖ If you have any issue with your order, contact us immediately so that we can work to rectify the problem.
Our goal is that all customers are 100% satisfied in doing business with RAW Forest Foods, even in the event that our products have failed to meet expectations or an issue have arisen in an order.
Regardless of the nature of your request, contact us within 60 days upon the delivery of your order.
Buy with confidence: We offer a 60 day, full refund policy on all orders placed through our website. Return the product to us (even if you've used the entire package), and we will issue you a full refund immediately upon receiving the item.
After 60 days we are unable to issue refunds, replacements, or credits. We have a separate policy for international shipments.
To process your return as quickly as possible, all returns must be pre-authorized by us. We will provide you with a pre-paid return label.
✖ Only unshipped orders are able to be canceled (or changed), and we ship orders first things the morning (EST), Monday through Friday.
If you need to cancel an order that has not yet shipped, please do so by logging into your account (upper right hand corner of the site). Logging in will bring you to your orders page, where you will see a list of the orders you have made and the option for cancelation if cancelation is still available.
If you are already logged into your account, simply navigate to the orders page.
While we do our best in preparing your item for safe shipment (and are confident that the USPS does their best in safely delivering your package), accidents happen.
To verify the damage and to ship you a replacement as quickly as possible, please take a picture of the damage and send it to us in an e-mail describing the issue.
Wrong Items Shipped
If you have been shipped the wrong item, please take a picture of the items shipped to you so that we can verify the mistake and ship you the correct item as quickly as possible.
✖ Shipping internationally involves a degree of risk that is outside of the control of RAW Forest Foods.
We have full confidence in all our products, but if you have received a product that has left you with unmet expectations, contact us within 60 days upon delivery of your order so that we can work with you to find a suitable resolution, which may include a full or partial refund, a replacement, substitution, or a store credit.
If you would like to return an item (even if it's completly empty), contact us for a return-authorization and a pre-paid return shipping label. Refunds will only be issued after we receive your return.
✖ The most important thing to us is that you are left happy with your interactions with our company.
Returning your Items
After receiving an authorization for your return, ship it to our warehouse using this address only:RAW Forest Foods
Shipping and Returns
555 Vt Route 78E
Swanton, VT 05488