If you have any issue with your order, please contact us immediately so that we can work with you to rectify it. We want all of our customers to be completely—100%—satisfied in doing business with our company, even if our products have failed to meet your expectations or a mistake has been made.
Regardless of the nature of your request, contact us within four weeks of the delivery of your order. After four weeks we are unable to issue refunds, replacements, or credits. We have a separate policy for international shipments.
To process your return as quickly as possible, all returns must be pre-authorized by us (which is really just informing us that the return is headed our way).
If you need to cancel an order that has not yet shipped, please do so by logging into your account (upper right hand corner of the site). Doing so will bring you to your orders page, where you will see a list of the orders you have made and the option for cancelation (if a cancelation is still available).
If you are already logged into your account, simply navigate to the orders page.
Please note, only unshipped orders are able to be canceled, and we ship orders first things in the morning (Eastern Standard Time), Monday through Friday.
While we do our best in preparing your item for safe shipment (and are confident that the USPS does their best in safely delivering your package), accidents happen.
To verify the damage and to ship you a replacement as quickly as possible, please take a picture of the damaged item(s) and send it to us in an e-mail describing the problem.
Wrong Items Shipped
If you have been shipped the wrong item, please take a picture of the items shipped to you so that we can verify the mistake and ship you the correct item as quickly as possible.
Shipping internationally involves a degree of risk that is outside of the control of RAW Forest Foods. If this may apply to you, please read more about shipping outside of the US before you place an order and contact us with any clarifying questions before placing your order.
We have full confidence in all our products, but if you have received a product that has left you with unmet expectations, please contact us within four weeks of delivery of your order so that we can work with you to find a suitable resolution, which may include a full or partial refund, a replacement, substitution, or a store credit.
What is most important to us is that you are left happy with your interactions with our company.
Returning your Items
After receiving an authorization for your return, please ship it to our warehouse (not our PO Box), at:
RAW Forest Foods
Shipping and Returns
555 Vt Route 78E
Swanton, VT 05488