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Returns, Replacements, and Cancelations

✖  If you have any issue with your order, please contact us immediately so that we can work to rectify the problem.

We want all of our customers to be completely, 100% satisfied in doing business with RAW Forest Foods, even in the event that our products have failed to meet your expectations or a mistake has been made.

Regardless of the nature of your request, contact us within four weeks of the delivery of your order. After four weeks we are unable to issue refunds, replacements, or credits. We have a separate policy for international shipments.

To process your return as quickly as possible, all returns must be pre-authorized by us (which is really just informing us that the return is headed our way).

Cancelations

✖  Only unshipped orders are able to be canceled (or changed), and we ship orders first thingsin the morning (EST), Monday through Friday.

If you need to cancel an order that has not yet shipped, please do so by logging into your account (upper right hand corner of the site). Logging in will bring you to your orders page, where you will see a list of the orders you have made and the option for cancelation if cancelation is still available.

If you are already logged into your account, simply navigate to the orders page.

Damaged Items

While we do our best in preparing your item for safe shipment (and are confident that the USPS does their best in safely delivering your package), accidents happen.

To verify the damage and to ship you a replacement as quickly as possible, please take a picture of the damage and send it to us in an e-mail describing the issue.

Wrong Items Shipped

If you have been shipped the wrong item, please take a picture of the items shipped to you so that we can verify the mistake and ship you the correct item as quickly as possible.

International Shipping

✖  Shipping internationally involves a degree of risk that is outside of the control of RAW Forest Foods.

If you are shipping outside of the US, read more about International Shipping before you place an orderand contact us immediatly with any clarifying questions.

Unmet Expectations

We have full confidence in all our products, but if you have received a product that has left you with unmet expectations, please contact us within four weeks of delivery of your order so that we can work with you to find a suitable resolution, which may include a full or partial refund, a replacement, substitution, or a store credit.

✖  The most important thing to us is that you are left happy with your interactions with our company.

Returning your Items

After receiving an authorization for your return, ship it to our warehouse using this address only:

RAW Forest Foods
Shipping and Returns
555 Vt Route 78E
Swanton, VT 05488
 

For more information on our store policies, please review our Terms and Conditions and our Privacy Policy