All domestic orders of $49.99+ ship free within the US
We use the United States Postal Service (USPS) for all shipping—domestic and international. Most all shipments leave the warehouse within one business day of when the order is placed. Orders of $49.99+ (after any discounts or promotions) ship within the US for free.
- Domestic orders under $49.99 ship for a flat rate of $7;
- Domestic of $49.99+ ship for free;
Shipping Times (when should you expect your order)
Orders are picked up from our warehouse before noon, Eastern Standard Time, and so that you will receive your order as soon as possible we prepare your orders first thing in the morning, each and every day of the week (excluding weekends and national holidays).
Not including the rare occurrence, all orders leave our warehouse within one business day (24 hours) of when the order is placed.
Domestic delivery (delivery within the US)
Depending on the total size of your order, it will ship either USPS First-Class Mail® or Priority Mail®. These are essentially the same service and are differentiated only by the weight of the order. Those up to 13 ounces ship through First-Class Mail® and those over ship through Priority Mail®.
USPS provides the following delivery times:
- Priority Mail® will arrive in 1-3 Business Days;
- First-Class Mail® Mail will arrive 1-3 Business Days.
Delivery is guaranteed on all domestic orders.
We provide tracking on all orders, including international orders (however, international tracking may be of questionable quality).
After your order leaves the warehouse you will receive an email containing your tracking details and you can find those same tracking details in your Customer Account. After your order is scanned into the system, there may be a delay before the tracking information is updated within the USPS system.
Visit your Customer Account page here.
Please read through this section before placing an order for international delivery:
To date, we have shipped to over 70 different countries and the vast majority of these order arrive without an issue or a problem. However, we find it extremely important to highlight that inherent unpredictability and subsequent risk is involved when shipping internationally and that we—RAW Forest Foods—can neither predict this risk nor be held accountable for it.
Within the scope of what is possible, we do our best to ensure safe delivery of your order, but we can only guarantee international orders to the point that the order leaves the US.
This unpredictability may result in unexpected delays, confusing and unreliable tracking information, additional customs or import fees (which are payable by the customer), confiscation of the order by the receiving country (some products or ingredients may be prohibited for import), and loss.
Unreliable tracking information or tracking information of dubious quality:
Once the package leaves the US (the last scan is typically at the Jamaica Plains, NY, USPS facility), tracking can be, well, challenging. This is not because the shipment is not making its way to you, it is only because communication between the different postal and mail services is poor. It may appear that your order is not making progress because tracking details are not being updated. This is only because the systems are not communicating—not because the order is stuck.
Customs duties and fees:
Additional duties and fees may be required depending on the destination country. These are payable by the customer. Unfortunately, there is no way for us to predict these charges. As required by law, we declare all items exactly as they are and exactly for the price paid. Exceptions will not be made, as any request would be asking us to break the law.
Not all products (and the ingredients they contain) available through our website are able to be imported into all countries. Different countries have different regulations, and just as we cannot predict customs duties and fees for each and every country we ship to, we cannot know what is allowed and what is not allowed in each of those countries.
Additionally, some countries may limit the total number of a single item being imported—even for retail customers.
An example of this is Tongkat Ali Extract, where some countries ban its importation outright while others only allow a certain number to be imported (Canada, for instance, only allows three at a time) at a time.
It is the responsibility of the customer to be aware of the limitations placed by their own country as to which items are allowed for import and in what amounts. Again, we only guarantee internationally delivery to the point where the order leaves the US.
Please Contact Us with any questions or special shipping needs.
Cost of Shipping
|United States||$0.00 - $49.99||Flat rate $7.00|
|United States||$50.00 or More||Free|
|Canada||$0.00 - $99.99||$9.00|
|Canada||$100.00 - $189.99||$14.00|
|Canada||$190.00 - $249.99||$19.00|
|Canada||$250.00 or More||$25.00|
|All Other International||$0.00 - $99.99||$9.00|
|All Other International||$100.00 - $189.99||$16.00|
|All Other International||$190.00 - $249.99||$21.00|
|All Other International||$250.00 - $289.99||$29.00|
|All Other International||$290.00 or More||$34|